PTS Security & Electronics
PTS Security & Electronics

   Our Frequently Asked Questions and then some

Q - What separates PTS Security from other security companies?

A - PTS does not have any length of contacts. You may cancel at any time.

 

Q - Why do you have a picture of a dog and a cat on your page?

A - We love our pets as much as you do. We take great care in considering their needs for a pet friendly security system. Besides, we think they're cute.

 

Q - Can I switch my alarm over to you? If so, how much do you charge? 

A - No charge. There is no connection fee, no processing fee, or any hidden cost. We will also inspect all points of protection for proper operation.

 

Q - What area do you cover?

A - We service Fairfield and New Haven Counties in Connecticut.

 

Q - How much do you charge for a consultation?

A - No fee for expert advice. However, it has been rumored that we have accepted cookies and home made apple pie. 

 

Q - Do you install and service intercoms and card access?

A - Yes. 

 

Q - Do you install Home Entertainment Systems?

A - No.

 

Q - How long have you been in business?

A - We were offically incorporated in 1999 but our actual started date was in 1986 Yea, its been a while.

 

Q - How do I access my account login?

A - Please give us a call so that we can verify it's really you.

 

Q - Are you licensed and insured?

A - Yes - CT License #185281 - fully bonded and insured.

 

Q - How long do you warranty a new system?

A - We warranty a new system for one full year.

 

Q - Do you accept online payments

A - Yes! We accept all major credit cards. Paperless statements you can print or save your statements and payments to your computer. 

 

Q - Mission Statement?

A - Offering the latest technology and superior customer service at competitive pricing. Its what you expect from a small business. It what's missing in other companies. Our average customer has been with us for 16 years.

 

 

 

 

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