PTS Security & Electronics 203.954.7003
PTS Security & Electronics           203.954.7003 

Frequently Asked Questions 

Q - What separates PTS Security from other security companies?

A - PTS does not have any length of contacts. You may cancel at any time.

 

Q - Can I switch my alarm over to you? If so, how much do you charge? 

A - No charge. There is no connection fee, no processing fee, or any hidden cost. We will also inspect all points of protection for proper operation.

 

Q - What area do you cover?

A - We service Fairfield and New Haven Counties in Connecticut. A little bit north, too. We do not service New York State. 

 

Q - Do I need an active telephone line for alarm communication?

A - No. The alarm can communicate wireless through cellphone telemetry to the central station. This saves you the expense of having a phone line just for your alarm.

 

Q - Are you registered with the BBB?

A - No, that cost money that is passed on to our customers. However, we have an A+ rating.

 

Q - How much do you charge for a consultation?

A - No fee for expert advice. However, it has been rumored that we have accepted cookies and homemade apple pie. 

 

Q - Do you install and service intercoms and card access?

A - Yes. 

 

Q - Do you install Home Entertainment Systems?

A - No.

 

Q - Do you have internet based IP cameras?

A - Yes, and we can service the old stuff too.

 

Q - Do you have medical alert pendants?

A - Yes.

 

Q - How long have you been in business?

A - We were officially incorporated in 1999 but our actual start date was in 1986.

 

Q - How do I access my account login?

A - Please give us a call so that we can verify it's really you.

 

Q - Are you licensed and insured?

A - Yes - CT License #185281 - fully bonded and insured.

 

Q - How long do you warranty a new system?

A - We warranty a new system for one full year.

 

Q - Do you accept online payments

A - Yes. We accept all major credit cards. 

 

Q - Mission Statement?

A - Offering the latest technology and superior customer service at competitive pricing. It's what you expect from a small business and what lacking in other companies where customer service is non existent.

 

Our average customer has been with us for 16 years.

 

When you become a customer, you become a member of our family. 

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