Q - What separates PTS Security from other security companies?
A - PTS does not have any length of contacts. You may cancel at any time.
Q - Can I switch my alarm over to you? If so, how much do you charge?
A - No charge. There is no connection fee, no processing fee, or any hidden cost. We will also inspect all points of protection for proper operation.
Q - What area do you cover?
A - We service Fairfield and New Haven Counties in Connecticut. A little bit north, too. We do not service New York State.
Q - Do I need an active telephone line for alarm communication?
A - No. The alarm can communicate wireless through cellphone telemetry to the central station. This saves you the expense of having a phone line just for your alarm.
Q - Are you registered with the BBB?
A - No, that cost money that is passed on to our customers. However, we have an A+ rating.
Q - How much do you charge for a consultation?
A - No fee for expert advice. However, it has been rumored that we have accepted cookies and homemade apple pie.
Q - Do you install and service intercoms and card access?
A - Yes.
Q - Do you install Home Entertainment Systems?
A - No.
Q - Do you have internet based IP cameras?
A - Yes, and we can service the old stuff too.
Q - Do you have medical alert pendants?
A - Yes.
Q - How long have you been in business?
A - We were officially incorporated in 1999 but our actual start date was in 1986.
Q - How do I access my account login?
A - Please give us a call so that we can verify it's really you.
Q - Are you licensed and insured?
A - Yes - CT License #185281 - fully bonded and insured.
Q - How long do you warranty a new system?
A - We warranty a new system for one full year.
Q - Do you accept online payments
A - Yes. We accept all major credit cards.
Q - Mission Statement?
A - Offering the latest technology and superior customer service at competitive pricing. It's what you expect from a small business and what lacking in other companies where customer service is non existent.
Our average customer has been with us for 16 years.
When you become a customer, you become a member of our family.