Q - What separates PTS Security from other security companies?
A - PTS does not have any length of contacts. You may cancel at any time.
Q - Why don't you have your phone number on the website?
A - The amount of spam and robo calls in excess of 50 a day is too much for a small company. All customers have our direct contact info for 24/7 customer care.
Q - Why do you have a picture of a dog and a cat on your page?
A - We love our pets as much as you do. We take great care in considering their needs for a pet friendly system. Besides, we think they're cute.
Q - Can I switch my alarm over to you? If so, how much do you charge?
A - No charge. There is no connection fee, no processing fee, or any hidden cost. We will also inspect all points of protection for proper operation.
Q - What area do you cover?
A - We service Fairfield and New Haven Counties in Connecticut.
Q - How much do you charge for a consultation?
A - Nothing. However, it has been rumored that we have accepted cookies and home made apple pie.
Q - Do you install and service intercoms and card access?
A - Yes.
Q - Do you install Home Entertainment Systems?
A - No.
Q - How long have you been in business?
A - We were offically incorporated in 1999 but our actual started date was in 1982. Yea, that's a while.
Q - How do I access my account login?
A - Please give us a call so that we can verify it's really you.
Q - Are you licensed and insured?
A - Yes - CT License #185281 - fully bonded and insured.
Q - How long do you warranty a new system?
A - We warranty a new system for one full year.
Q - Do you accept online payments
A - We are working to impliment online payments while keeping your monthly bill the same low rate.
Q - Mission Statement?
A - Offering the latest technology and personalize service you deserve with no contracts. Customer satisfaction is the most important part of our business.